Slack, Nigel. <br/><br/>
Operations and Process management:Principles and practice for strategic impact 

 - Boston  Prentice hall  2006 
 - xxiii, 531p.  Hard cover  26cm 
<br/><br/><label>ISBN: </label>9780273684268 
<br/><br/><label>Dewey Class. No.: </label>658