The one to one manager: real world lessons in customer relationship management (Record no. 29630)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00286nam a2200097Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250523130714.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250523s9999||||xx |||||||||||||| ||und|| |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Peppers, Don. |
| 245 #4 - TITLE STATEMENT | |
| Title | The one to one manager: real world lessons in customer relationship management |
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