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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c2012.Edition: 2nd edDescription: xviii, 244 p. Ill 23cmISBN:
  • 9780071796262
Subject(s): Additional physical formats: Print version:: Crucial conversationsDDC classification:
  • 153.6 23
LOC classification:
  • BF637.C45
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Item type: Books
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Holdings
Item type Current library Home library Call number Materials specified Copy number Status Notes Date due Barcode Item holds
Books Books KIBOGORA POLYTECHNIC MAIN CAMPUS KIBOGORA POLYTECHNIC MAIN CAMPUS 153.6 PAT (Browse shelf(Opens below)) Book 1 Good 153.6 Philosophy 72436
Total holds: 0

Includes bibliographical references (p. 231) and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

Description based on print version record and CIP data provided by publisher; resource not viewed.

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