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	1.		Crucial Confrontations; Tools for resolving broken promise, violated expectations and bad behavior by Patterson, Kerry Material type: Text Publication details: 2005McGraw hill higher education Availability: No items available. Place recall Request article Log in to add tags Save to lists Add to cart (remove)
	2.		Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. by Patterson, Kerry.(Authors) Patterson, Kerry., Grenny, Joseph Patterson, Kerry, 1946- Edition: 2nd ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: KIBOGORA POLYTECHNIC MAIN CAMPUS (1)Location, call number: 153.6 PAT. Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)

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